Monday, March 9, 2015

Aurora Chamber Updates from Judy Marshall, CEO - March 2015

THE ONTARIO RETIREMENT PENSION PLAN - PART TWO


The Aurora Chamber of Commerce opposes the Ontario Retirement Pension Plan (ORPP) in its current format. We acknowledge that for those who do not have a workplace pension plan, there could be an under saving issue related to retirement. Like the Ontario Chamber of Commerce (OCC), we question whether the government's solution is the correct or most effective one, most especially when there are so many small businesses struggling to survive as the cost of doing business in Ontario, continues to rise. These increasing costs are related to Workplace Safety and Insurance Board rates, increasing utility prices, ongoing regulatory burdens and every day operational expenses.


The Aurora Chamber views that the mandatory contributions to ORPP by employers and employees will not only reduce consumer spending but increase operating costs for those businesses and entrepreneurs who are already struggling financially.

The OCC reported that survey results reveal that, if the ORPP is enacted in its current form, 44 percent of employers will reduce their current payroll and/or hire fewer employees.

The Chair of the Aurora Chamber Board supports the recommendation from OCC that local businesses strongly urge the government to revise its definition of "comparable" workplace pension plans. "There are other options for retirement savings," concurs Patricia Poulin-Ulbricht, "that need to be encouraged, but a plan that is a burden to small business is not the answer."

A Sunday, March 8 Newmarket Era story features reactions from The Newmarket and Aurora chambers of commerce to the current, proposed ORPP format.

If you would like additional information, the OCC and the Certified General Accountants of Ontario (CGA Ontario) partnered to consult with employers on these proposals. Read the report on this consultation that will provide you with additional information.

The Ontario Government has a document available on-line entitled Ontario Retirement Plan:Key Design Questions.


MOBILE FRIENDLY WEBSITES: NOT HAVING ONE COULD HAVE A HUGE IMPACT ON YOUR BUSINESS 

Did you know that effective April 21, 2015, Google will begin using a new algorithm to exclude websites that are not designed to be "mobile friendly". This will have significant impact on mobile searches worldwide just as these are predicted to surpass desktop searches in 2015. The Aurora Chamber of Commerce is doing research through one of its members and will have ongoing updates. Watch for them!


Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262 Ext. 33

Thursday, February 12, 2015

Aurora Chamber Updates from Judy Marshall, CEO - February 2015

ONTARIO RETIREMENT PENSION PLAN - PART ONE

There has been a lot of discussion at local and provincial chambers about the proposed Ontario Retirement Pension Plan (ORPP) introduced by the Ontario government in December 2014, with plans to establish it in 2017. Both employers and employees will be required to contribute 1.9 percent of wages to a maximum of $90,000 unless they have a “comparable plan” in place. A “comparable plan” has not been defined. This is concern for some of the Chamber’s membership, especially those involved with financial planning or members who are already contributing to a workplace savings plan. Contributions by the employer and employee would be mandatory and would be in addition to the Canadian Pension Plan (CPP) premiums.

The government will also introduce legislation on Pooled Registered Pension Plans (PRPPs) in 2014. These are a new form of tax-assisted individual retirement plans for workers without employer-sponsored pension plans.

The Ontario Chamber of Commerce (OCC) conducted a survey and found that 72 percent of members feel that pension reform should be a provincial priority and 86 percent of members supported PRPPs that would be managed by regulated financial service providers. Only 23 percent said they could afford additional employers premiums.

If you would like additional information, the OCC and the Certified General Accountants of Ontario (CGA Ontario) partnered to consult with employers on these proposals. Read the report on this consultation that will provide you with additional information.

The Ontario Government has a document available on-line entitled Ontario Retirement Plan:Key Design Questions.

The Aurora Chamber is concerned about the impact the ORPP could have on small business. What do you think?

CHAMBER CONNECTION MAGAZINE
Watch for a big change coming with the spring 2015 issue. We would really appreciate your feedback. Some adverting is still available in this issue. Please contact Lorie Butkus-Hill at 905-727-7262 Ext. 22 or l.butkushill@aurorachamber.on.ca for amazing Annual Value Package deals.

THE CYCLE OF CHANGE
As a membership association, the Chamber is always looking for new ways to provide you, the members with value-added services and supports. Plans are being made to increase the educational opportunities to help you become an even better employee or employer. For example, late last year we met with a human resources firm that will be offering workshops this spring and fall to cover topics such as employee retention, conflict resolution, employment laws related to hiring and releasing staff, Ontario mandatory health and safety training and other subjects as identified by members. Do you have a topic related to human resources that you would like to learn more about? Let us know and we will try our best to fit them in.


The Chamber recently consulted with a small group of members to ask for their input and advice and to brainstorm ideas. The Chamber has been sending reports back to this group and will send the final report to all members in early March with a request for your input. We will listen and react to as many ideas as we can over the next few years. This is important information for the Chamber board and staff as we plan for the next few years and well into the future. We need your help!

Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262 Ext. 33

Monday, December 8, 2014

Aurora Chamber Updates from Judy Marshall, CEO - December 2014

NETWORKING – THE KEY TO BUILDING RELATIONSHIPS

Many of our members tell us that networking is a big part of their marketing plan. That’s a good thing as the Aurora Chamber of Commerce provides many opportunities to do just that! Networking has to be more than the shake of a hand and your name and information about your business. It’s a continuous stream, once the first contact is made.

A recent article on networking published in the Small Business Section of the Toronto Star begins by saying: “If the thought of working a room makes you work up a sweat, you’re far from alone.” I know that when I attend an event, where I don’t know anyone and want to make an impression, it takes me a few minutes to enter the room and tell myself I can do this. I do it because it is my job to constantly be “on,” make a good impression and speak to people about the value of the Chamber. I find it easier to walk into a room where I know someone, perhaps, a Chamber event, but it is never easy.

I am like 20 percent of people who are born with a natural tendency to be shy, according to research published in the journal Social Cognitive and Affective Neuroscience. For those who know me, you are likely thinking, “She isn't shy!” because I show an aura of confidence. I fool others, but not myself.

In the article the author refers to Donna Messer, a networking guru who says, “love it or hate it, making those key relationships is crucial to starting and sustaining a small business.” I agree.

Let’s talk about technique.

One of the skills I struggle with the most is effective listening. Usually I am nervous, so rather than listening, I get the first part of the conversation and start thinking about how I am going to respond. Wrong!!!

Here are some tips I learned about listening from my college days – many years ago – that I have to constantly remind myself to do:
  • Pay Attention
    • Concentrate on what is being said, rather than what you will say when it is your turn.
    • Ignore what is going on around you; look at the speaker directly.
    • Give the speaker your undivided attention, and acknowledge the message.
  • Show That You're Listening
    • Use your own body language and gestures to convey your attention.
    • Nod occasionally.
    • Smile and use other facial expressions.
    • Note your posture and make sure it is open and inviting.
  • Provide Feedback
    • As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions.
    • Ask questions to clarify certain points. "What do you mean when you say?" "Is this what you mean?"
    • Summarize the speaker's comments periodically. 

Networking isn't about collecting cards; it’s about exchanging information with people who really need what you have to offer. It’s about connecting with people and following up with the key people you met. Remember, it is better to have a diverse network than a large one.

Use your business card as a connecting piece. Stay organized when you are distributing them. Use one pocket for collecting them and one pocket for distributing. You shake with your right hand so once you receive the cards put them in your right pocket and put your cards in your left pocket. I always try to add a note to as many cards as possible immediately after the event to remind me who the person was or what we spoke about. This will remind me what to say in an email or personal note when I follow up. This is so important when developing a relationship! It will take time for people to build confidence in you and you need to invest in building relationships.

Final advice – be yourself, smile and work on a solid handshake!

Networking is hard work but . . . we have to do it and practice doesn't always mean the next event will be easier, but the skills will develop the more you participate.

WELCOMING NEW PEOPLE

There are some members who join the Chamber and immediately get involved. Then there are others who may feel unsure about what to do and feel uncomfortable walking into an event where there are only strangers. Helping new members feel welcome is everyone’s job – staff, board and other members.

Making a new member feel welcome is the first step in retaining them. Their first year is the best opportunity we have to lay the foundation for long-term loyalty. It is also the year that many members are likely to leave because they don’t feel welcomed and therefore have the perception that their membership is of little value. We hear often that people don’t continue with their membership because: they don’t feel welcome; there are too many cliques and they felt uncomfortable approaching the groups. There are some that say they came to an event, stood by themselves and went unnoticed.  

This is no one’s fault. It is absolutely natural that we want to surround ourselves with friends or people who are in the same line of work. However, inviting someone to join you is like an adventure. You get an opportunity to meet someone new and learn something new. Once they connect with others or get involved, they feel like they have joined a community.

We like Chamber members! We like to watch them grow and prosper and lean on each other when times are tough. We want to build an organization where everyone feels welcome. Sure we will lose members for various reasons and it is the staff’s job to find out why they left. They can help us make changes and even recruit new members.

How do you know someone is new? Watch for name tags with a blue ribbon that says, “New Member.” Introduce yourself and welcome them into your group so we can build a community with common goals.

THINK LOCAL FIRST!

When preparing for the Holidays, remember to visit stores right here in Aurora and use services like local caterers, florists, cleaners, and restaurants. Take these important steps to continue to support our local businesses, our local economy, and our friends and neighbors.

Wishing you and your family time to create wonderful memories over the Holidays and a New Year full of peace, health and happiness.




Please note, the Aurora Chamber of Commerce office will be closed for the Holidays on December 24, 2014 and will re-open on January 5, 2015. 

Best wishes for continued success in 2015!

Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262

Monday, November 10, 2014

Aurora Chamber Updates from Judy Marshall, CEO - November 2014

FINANCIALLY SPEAKING…
A follow-up to the Aurora Chamber's Annual General Meeting (AGM)

This article is long, but for those members who attended the AGM and had questions related to the financial statements, it is worth the read.

At the Aurora Chamber’s AGM held October 9, the financial statements as at June 30, 2014 (the Chamber’s 2013-2014 fiscal year-end), showed a deficit. Not many people heard the auditor say that the Chamber, despite the deficit, was financially sound. Few Ontario Chambers have a building that is mortgage free and a substantial amount of money set aside in reserve for emergencies or unplanned/unbudgeted expenses ($256,000 reported as at June 30, 2014). The Aurora Chamber is financially sound, but there is a lot of work that will have to take place over the next few years to ensure the legacy survives.

Budgeting 

Budgeting for most businesses, including non-profit organizations, involves a review of the priorities as set out in the strategic plan. Then, a review of issues that could affect the bottom line takes place, including membership renewal, sponsorship, event revenue, funds raised through non-membership revenue, and of course, all expenses related to achieving goals of the organization, plus salaries and the related expenses of operating a business. Best practice is to review the financial statements for at least three previous years before developing the current year’s budget. Finally, there is risk management, a review of the “what ifs” or what would the outcome be if . . .

The Chamber’s budget and financial status is reviewed monthly by me, a Finance Committee and the Board of Directors. Variances are expected in most budgeted areas, as it is rare that the assumptions made during the budgeting process become reality. This is due to unexpected economic trends that affect revenue streams for funders and sponsors, which directly influences the organization’s bottom line. And, there is always the potential for unforeseen circumstances that could affect events, such as “weather” and other challenges.

Even with an education directly related to the non-profit world, it was only after asking professors and auditors very basic questions that I began to truly understand and analyze financial statements. Possessing an ability to effectively navigate organizational finances is a good thing, as throughout my career I have been responsible for budgets ranging from the high millions to one million dollars and less.

Since arriving at the Chamber, a lot of changes have been made in how the financial aspects of the organization are handled and reported. I will clearly state that there were absolutely no questions about how funds were spent or the honesty and credibility of those in charge.

Review of Year-End 2011

The receivables (uncollected funds or funds owed by customers) were high, based on the Chamber’s annual budget. At some point, if outstanding invoices are unlikely to be paid (especially when they go back years) and if steps have been taken to obtain payment without success, they have to be written off. The Board accepted the first ‘hit’ in the 2010-2011 (year ending June 30, 2011).

That same year, revenue for the business directory collected in 2011 was deferred to the following year as the distribution date was changed. The Chamber reported an $18,545 deficit. It was a paper deficit to resolve outstanding issues. Financial policies and procedures were put into place for receivables.

Review of Year-End 2012

By the end of the 2012 fiscal year, revenue had grown by almost $90,000; there was a positive balance at year end.

Review of Year-End 2013

Yet another challenge . . . I have always struggled with the word ‘amortization’ that appears on most, if not all, financial statements. It is hard to understand, but is understandable! Amortization or the depreciation of assets is a non-cash deduction of owning business assets such as the building, parking lot, computers, desks and office furniture, etc. It is a non-cash expense that reduces the value of assets over time.

This also was the year Microsoft made major changes to its operating system and new computers had to be purchased. There was a $9,215 deficit due to a strategic planning session that was not budgeted. Amortization and the write off of computer equipment equalled $27,659, both non-cash items. The deficit was $36,874.

Review of Year-End 2014

This is the year end reported at the AGM held on October 9, 2014. There was a cash loss of $12,028 and amortization of assets at $24,416 for an overall loss of $36,444. The cash loss ($12,028) was due to lower than expected revenue from an event and unbudgeted staff training. However, even though revenue was down by $43,071 compared to 2013, overall expenses were also down by $40,258. The Chamber actually did very well with cost containment.

Staff Salaries

There was a question at the AGM related to staff salaries and why this expense was so high. My response is that salaries and staff benefits are a cost of doing business. After reviewing the results of a salary survey from other chambers, in many cases salaries of this Chamber are lower than others in Ontario. The staff at the Chamber is dedicated and talented. There is a cost for that!

FUTURE CHALLENGES

There are two major financial challenges for the Chamber during this fiscal year, July 1, 2014 - June 30, 2015.
  1. Moving the Home Show from the Aurora Community Centre to the Stronach Aurora Recreational Centre (SARC). We have agreed to the move to keep the Aurora Tigers Hockey Team here. We have estimated that there will be at least $20,000 in additional expenses related to:
    • Lack of parking at the SARC: Exhibitors will be moved to off-site parking.  A van or bus will be operating continuously during the hours of the show to an off-site parking lot.
    • Traffic control: Police officers will be needed to direct traffic to and from Wellington Street.
    • Increased advertising for the new location.
    • Increased electrical, setup and layout expenses.
    • Increased staff time, which is not calculated in the $20,000.

      It's a brand new show!

  2. Changes to the Current Value Assessment of the Town’s property where the Chamber office is located, as determined by the Municipal Property Assessment Corporation (MPAC). Property taxes have increased for the taxation years 2012, 2013 and 2014, resulting in an unexpected expense of over $13,000. Steps are being taken to appeal MPAC’s decision. 
NEW REPORT FROM THE ONTARIO CHAMBER OF COMMERCE:
A Straightforward Guide to Ontario’s Debt and Deficit

This latest report from the Ontario Chamber of Commerce (OCC) begs the question: Should Ontarians be concerned about the province’s fiscal situation?

Read How Bad Is It? What Do We Do About It? to learn more about Ontario’s fiscal situation and the steps the government can take to return itself to a path of fiscal sustainability.

LET US NEVER FORGET

This past weekend, on Remembrance Sunday, I laid a wreath on behalf of the Aurora Chamber of Commerce at the cenotaph. I beg everyone to remember those who served and those who lost their lives to give us the freedom that we have today.

Sometimes war doesn’t seem real until you see the motorcade escorting slain soldiers on the Highway of Heroes or view the tragedy as two soldiers are killed in Ontario – Corporal Nathan Cirillo and Warrant Officer Patrice Vincent. Both acts appear to have been deliberate by men who were recently drawn to Islamic extremism. On this Remembrance Sunday security in Britain was increased to protect against a terrorist plot that may have involved an attack on the Queen. 

Will life ever be the same again?

Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262

Thursday, May 29, 2014

Aurora Chamber Updates from Judy Marshall, CEO - May & June 2014

ONTARIO ELECTIONS – THURSDAY, JUNE 12, 2014

Please ensure you vote in the upcoming provincial election. Elections Ontario has an excellent website with valuable information: www.wemakevotingeasy.ca.

The Ontario Chamber of Commerce (OCC) has published a booklet titled Ontario Election 2014 Business Priorities. In the preamble, the OCC states: “. . . the provincial government must focus on creating a business climate that is conducive to investment and growth.”  In order to restore Ontario’s competitiveness in the global economy they recommend (in consultation with the provincial chambers) the following:

·         Tackle the debt and deficit
·         Create a better business climate
·         Invest in critical infrastructure
·         Build a 21st Century workforce

The publication can be accessed from the OCC’s home page at www.occ.ca. Update: Political Party Leaders have responded to the Ontario Election 2014 Business Priorities. You can read their response here.  

ONTARIO CHAMBER OF COMMERCE

The OCC is preparing resolutions to be presented at the Canadian Chamber of Commerce Annual General Meeting (AGM) that will be held in September 2014. Their objective is to support resolutions submitted by Ontario Chambers and to ensure support for resolutions that will affect all Canadian businesses.

OCC POLICY COMPENDIUM NOW AVAILABLE  

The 2014-2017 OCC Policy Compendium is now available. It includes 34 new resolutions that were approved at the Ontario Chamber’s recent AGM, with the exception of two resolutions that have been directed to the Board of Directors for review. 

2014 AURORA CHAMBER HOME SHOW

I feel like the Aurora Chamber Home Show was months ago rather than six weeks ago! It was a great success because of the dedication of so many incredible volunteers and exhibitors. We would also like to thank the staff at the Community Centre. They are absolutely amazing and always available to help out. Thank you very much.

The attendance was down this year due to the wonderful weather, devastating fire at the United Church on Yonge Street and an incident Saturday evening that closed Leslie Street. However, feedback from many exhibitors said it was one of the best shows of the season, as they met with quality “shoppers” rather than a large quantity of indifferent attendees.

During the Show, the Chamber collected donations for the Aurora United Church. Over $1,000 has been sent to the Church to assist with their re-building project. Thank you very much Aurora!

19th ANNUAL AURORA CHAMBER STREET FESTIVAL:
Sunday, June 1, 2014



Please join us THIS SUNDAY, June 1, for the Street Festival on Yonge Street in Aurora (between Wellington and Murray) from 11 am to 5 pm. It is a fun-filled event featuring over 700 vendors, including food and entertainment. Parking and admission are free. The weather forecast predicts a warm, clear and sunny day. Bring your whole family!

33rd ANNUAL GOLF CLASSIC:
Thursday, June 12, 2014 at St. Andrew’s Valley Golf Club

There are still a couple of foursomes available for the Golf Classic. Please call the Chamber Office at 905-727-7262 or visit the website at www.aurorachamber.on.ca/golf-classic for further information. Hole sponsors are always welcomed and appreciated ($500 for a single hole sponsorship and $250 for two sponsors at one hole). 



TOASTMASTERS

Information about the Aurora Chamber Toastmasters has been circulated to all members who indicated an interest. We have proposed two potential dates for the initial information session: Wednesday, June 18 or Thursday, June 19 at noon (bring your lunch), 5:30 pm or 7:00 pm. If you are interested in learning more about Toastmasters please contact me to be added to our participant list. We can arrange an alternate date or time for the information session if required, based on feedback. Contact Judy Marshall at the Chamber office at 905-727-7262 ext. 33 or j.marshall@aurorachamber.on.ca.

Toastmasters is a world leader in communication and leadership development. Participating in this program offers many benefits to people in all walks of life, throughout their whole lives. As a result of participating in Toastmasters, you will:

·         Increase your self-confidence
·         Become a better speaker
·         Become a better leader
·         Communicate more effectively

Members of Toastmasters learn communication skills by working through the Competent Communications manual, a series of 10 self-paced speaking assignments designed to provide the basic foundation for public speaking. Leadership skills are developed by working through the Competent Leadership manual and assuming various club positions with mentors to help you develop the required skills. The decision to become a member of a Toastmasters Club will, in my opinion, be one of the best decisions you will ever make in terms of personal and professional development. Joining was one of the best decisions I have ever made!

For help on making business presentations, please visit Toastmasters International at www.toastmasters.org. Click on Business Presentations (left side of the page – blue printing). 

DON’T FORGET:
Canada’s Anti-Spam Legislation (CASL) comes into force on July 1, 2014. 
ARE YOU PREPARED?

The Chamber is hosting a final CASL workshop at the end of June (date TBD), before the legislation takes effect. Please visit www.aurorachamber.on.ca/events for more information.

2014-2015 BUSINESS DIRECTORY

Aurora Chamber Business Directory
CALLING ALL CHAMBER MEMBERS: 
Update Your Directory Listing by July 1, 2014!
The 2014-2015 Aurora Chamber Business Directory will be circulated to every Aurora household, business, and Chamber member in September 2014 – a distribution of 20,000. It will also be available to the world online.

Login at www.aurorachamber.on.ca to update your company listing before July 1, 2014 to ensure the most accurate information is represented. Search for your company at www.aurorachamber.on.ca/business-directory to review your current listing and determine if changes are required. Please note that members are responsible for ensuring their listing is accurate.

DOES YOUR BUSINESS NEED A FULL YEAR OF EXPOSURE IN AURORA AND BEYOND?
Advertise in our cost-effective Business Directory! There are a variety of opportunities to suit every need. Contact Judy Marshall at 905-727-7262 or visit www.aurorachamber.on.ca/advertising-directory for more information. Don’t delay, promote your business today!

We are looking forward to seeing you really soon. Being involved is how you will benefit most from your membership.

Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262