Showing posts with label Chamber Updates. Show all posts
Showing posts with label Chamber Updates. Show all posts

Friday, July 24, 2015

Aurora Chamber Updates from Judy Marshall,CEO - July 27, 2015

EDUCATIONAL OPPORTUNITIES FOR CHAMBER MEMBERS

MANDATORY ACCESSIBILITY STANDARDS

The Accessibility for Ontarians with Disabilities Act (AODA) became law on June 13, 2005. This legislation was developed to remove and prevent barriers for people with disabilities in key areas of living. These standards, now regulations under the Act, apply to both the private, non-profit and public sectors in Ontario. 

We recently received a guide with reminders of where businesses should be with their compliance and where they must be in terms of accessibility by 2025. 

Please find the guide here:
http://www.wsps.ca/Information-Resources/Articles/Meet-next-AODA-deadlines-with-this-handy-guide.aspx

HEALTH AND SAFETY

This is a reminder that the government has mandated Health and Safety Training in the following areas:

  • AODA – Customer Service Standard
  • AODA – Integrated Accessibility Standards
  • Accident Investigation
  • Supervisor Competency
  • Work Refusal
  • Worker Awareness Training
  • Workplace Violence and Harassment – Managers and Workers
The Chamber has provided training on accessibility standards in the past and will offer them again, if you there is interest. Please email s.watson@aurorachamber.on.ca

On-line Training is available in all of the above areas through an Aurora Chamber member. 

FIRST AID AND CPR

In June we offered First Aid and CPR through FAST Rescue, a Chamber member. Comments from those who attended were very positive. They even had a visit from first responders who spoke to them about their role with the training they had just received and the responsibility of the first responders. This is really important information – it could save the life of a loved one!

Training in Human Resources
The Chamber will be offering a series of nine seminars and workshops designed to help employers to skillfully navigate their most challenging people issues. The first workshop (add title) will be offered on Thursday October 22, 2015 from 8:30 – 10:00. Registration is required. 

The presenter will be Jodi Zigelstein-Yip from Williams HR Consulting. Jodi spoke at the Chamber’s Women’s Luncheon in October 2014, leaving people wanting more. She is a highly skilled speaker and HR professional. 

PAYROLL TRAINING

The Chamber is working with Vivien Cheng, a payroll expert to present a lunch and learn series on topics such as finding efficiencies in payroll that will positively impact the bottom line, what to look for when outsourcing to a payroll provider and more. Watch for further information.

TECHNOLOGY

Questions about your workplace technology? The Chamber is planning a Tech Expo on Thursday, November 5 that will help you find the answers. There will be exhibitors, speakers, workshops and a panel of experts that will be there to help you. Come to the event for a few hours and return when something is scheduled that will interest you!  It’s a hands on, educational event!

SCHEDULES: FURTHER INFORMATION

We have additional training ideas that will be announced over the next few months. If there is training that is needed by you or your staff, please let us know. Please email Sandra Watson with your requests at: s.watson@aurorachamber.on.ca

Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262 Ext. 33

Wednesday, May 20, 2015

Aurora Chamber Updates from Judy Marshall, CEO - May 2015

Thank you, again!

We have circulated many notes of appreciation about the Aurora Chamber Home Show that was held in April, but once again we would like to express our gratitude for all the support from the sponsors, exhibitors and volunteers. We continue to hear positive feedback from members who are ecstatic about the real business that was generated from the show. “This wasn’t a tire-kicking show,” one exhibitor said, “people were out to spend money and they followed through. Participating was one of the best business decisions I have ever made.” 

Educational Sessions - Human Resources

In response to many requests from members, we will be introducing a series of human resources workshops starting in June and ending in March or April 2016. We will be confirming dates shortly. Some of the topics will include: 
  • The Basics of HR Compliance: What you really need to know?
    This is an essential workshop for all employers regardless of whether you have one employee or many.
  • Engaging your Employee Base to Drive Results 
  • Managing Performance
  • Managing Terminations and Resignations
The sessions will be presented by Jodi Zigelstein, Williams HR Consulting and/or Laura Williams, LLB, Williams HR Law. Both Jodi and Laura are excellent and engaging speakers. 

Don’t Forget

  • Aurora Chamber Street Festival – Sunday, June 7
    There are a few booths still available but we are close to being sold out!
  • Aurora Chamber Golf Tournament – Thursday, June 25
    This is a GREAT networking event. It will be held at Silver Lakes Golf & Conference Centre.

ORPP – Another burden for business?

As hard as the Ontario Chamber of Commerce (OCC) and its affiliated Chambers have worked against the Ontario Retirement Pension Plan (ORPP), it is a go! 

The Plan will require employers and employees to contribute 1.9 percent of an employee’s yearly earnings per year, to a maximum of $90,0000. According to a survey conducted by the OCC, only one in four businesses in Ontario can afford the costs associated with the new plan, while 44 percent have indicated that they will reduce payroll or hire fewer employees in order to respond.

The government is committed to establishing a body (ORPP Administration Corporation) that will be charged with administering the plan and investing contributions. It is expected that the ORPP will be established by January 1, 2017. 

Increasing Electricity Rates

Aurora Chamber members have often told us that one of the greatest financial challenges for their businesses is out-of-control electricity rates.  According to the Ontario Chamber of Commerce (OCC), increasing electricity rates are the number one factor effecting a business’s ability to compete. An OCC survey suggests four percent of businesses will either shut their doors and/or move in the coming years due to rising rates.

An article written by The Canadian Press (CP) in December 2013 indicated that Ontario electricity rates were expected to keep rising. CP warned businesses that their bills could jump almost 50 percent in the next three years under the long-term energy plan. 

In the 2015 Ontario Government budget, the government announced an initial public offering (IPO) of approximately 15 percent of the common shares in Hydro One with additional share sales in subsequent years totalling up to 60 percent of the Province’s common shares. Even though funds from the sale of the shares are earmarked for the Trillium Trust Act and will be used to support the Province’s key infrastructure priorities such as highways, bridges and public transit, $5 billion will be used to pay down the utility’s debt. 

In response to concerns over the impact on electricity rates, the government has committed to ensuring that sales of a portion of Hydro One will not lead to higher rates. 

Annual Employment Survey

York Region will again conduct its annual door-to-door employment survey of all businesses that have a physical presence in the Region. During the months of May through August businesses can participate in the survey when an employment surveyor visits. Home –based businesses can submit business information online at: www.york.ca/employmentsurvey You may also communicate via telephone or email.  

The survey data is used to:
  • Monitor local economic trends
  • Analyze and market local business sectors
  • Form business attraction and retention strategies
  • Forecast future transit and infrastructure needs
  • Create business directories
Sensitive information will be used internally and will be kept confidential. According to York Region, “Your business counts!” You are encouraged to participate. 

One Book One Aurora 

. . . is back for the second summer. The book this year is Burmese Lessons by award- winning author Karen Connelly. Visit www.onebookoneaurora.com for further information on the book and author as well as dates for supporting events and an opportunity to contribute to the discussions. 

Enjoy the warm weather. Watch for the next Update the second week of June. 


Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262 Ext. 33

Monday, April 20, 2015

Aurora Chamber Updates from Judy Marshall, CEO - April 2015

Thank you to Chamber Volunteers

It is just over a week since the opening of the Aurora Chamber Home Show. It was a great event because of our sponsors, the dedication and support of the exhibitors, volunteers who worked in the ticket booth and assisted in the Feature Areas, The Optimists who ran the Chamber Pub and Grill and the unstoppable enthusiasm and energy from staff and committee members. The committee members include: Robin Taylor-Smith of The Partnership Network, Diane Buchanan of The Auroran, Janice Clements of Clements Interiors, George Hughes of Lifestyle Windows Inc., Bob Ince of The Auroran, Brian North of Ellis Studios and Jack Roeleveld of Jack’s Landscaping.

The Home Show and many other chamber events would never happen without people who give freely of their time and expertise. I mean this sincerely – we couldn’t do what we do without volunteers. Thank you for all you do for the Chamber and many other organizations in Aurora.

People volunteer for many reasons – to give back, feel needed, initiate change, be challenged, build a resume and on and on. Most of my volunteer work is giving back in terms of knowledge and experience by serving on non-profit and charitable boards of directors and committees. Earlier in my life, I volunteered with children and the youth at my church, schools, theatres and sports activities, places where my son hung out. I always saw the time I spent as an exchange – I was new to Ontario and wanted to get involved and they needed support to continue with their programming. I continued until my son moved on to other things (cars and girls).

Recognizing volunteers for their contribution to the Chamber has been on my priority list for a couple of years. It should be are an integral part of the Chamber as it shows how important their contributions are to the organization’s success. I have put it off citing time and lack of staff resources, but it is so important. I have often found that lack of recognition is the single most stated reason why people leave volunteer and, often, paid positions. We need volunteers and have to make sure we do a better job at recognizing them so we can retain them and attract new ones. Watch for further information.

Calling Volunteers . . .
The Chamber always needs volunteers to help out on an event-only basis, on committees such as the Advocacy and Government Relations and Membership and Marketing Committees and the Board of Directors.

The Chamber has a new challenge and we need you help! For those with great ideas and planning skills - we have to find, develop and execute a new big event, likely to be held annually in the fall each year. Interested? We want your ideas and participation. Please call me at 905-727-7262 or j.marshall@aurorachamber.on.ca

In case you have missed it . . .
On April 21, 2015, Google will change the way searches on their site are done. From that date forward, websites that are “mobile friendly” or “responsive” will be given a much higher priority in searches made from mobile devices such as tablets and phones.  Websites that are already mobile or “friendly”, claim that they have experienced an improvement of 40 percent or more in searches. Those that are not can anticipate a reduction of 45 percent or more in search results after that date.

As many as 90 percent of all Small and Medium-sized Businesses (SMB's) do not have mobile "friendly" websites. In one US Study, it was found that SMB's there believe they are losing approximately $60,000 per year in revenue/sales while in the UK, SMB's believe they are losing $40,000 US$. This is before the change that Google will make in a weeks’ time. Very little data exists for the Canadian marketplace.

The Chamber has had some discussion with the Guild for Intelligence-based Commerce (GIBC) to find out additional information about how this pending change will affect Canadian SMB's in the GTA.  Contact your web master if you have questions. As we learn more, we will keep you up to date.

Training in Human Resources Coming Soon...
In response to requests from a number of members, the Chamber is scheduling a series on Human Resources. At this time, we are reviewing nine modules, each 1.5 hours in length that could be presented from May 2015 to March 2016 (nothing scheduled for July and August). The proposed topics include:
The Basics of HR Law Compliance: What you really need to know
Attracting Talent
Recruiting and Selecting Top Talent
Onboarding Employees to your Organization
Engaging your Employee Base to Drive Results
Managing Performance
Developing your Talent
Strategies for Retaining your Best and Brightest
Managing Terminations and Resignations

Let us know if you are interested. You don’t have to attend all the sessions; just those that are relevant to your business. We are working on the details such as price and location and would really like to find out if there still is an interest.

For further information . . .
A number of members have been asking me about the Ontario Government’s proposal to introduce a cap and trade system. I have tried to explain it but . . .  for more information go to the Ontario Chamber of Commerce Rapid Policy Update: How Cap and Trade Works.





Monday, March 9, 2015

Aurora Chamber Updates from Judy Marshall, CEO - March 2015

THE ONTARIO RETIREMENT PENSION PLAN - PART TWO


The Aurora Chamber of Commerce opposes the Ontario Retirement Pension Plan (ORPP) in its current format. We acknowledge that for those who do not have a workplace pension plan, there could be an under saving issue related to retirement. Like the Ontario Chamber of Commerce (OCC), we question whether the government's solution is the correct or most effective one, most especially when there are so many small businesses struggling to survive as the cost of doing business in Ontario, continues to rise. These increasing costs are related to Workplace Safety and Insurance Board rates, increasing utility prices, ongoing regulatory burdens and every day operational expenses.


The Aurora Chamber views that the mandatory contributions to ORPP by employers and employees will not only reduce consumer spending but increase operating costs for those businesses and entrepreneurs who are already struggling financially.

The OCC reported that survey results reveal that, if the ORPP is enacted in its current form, 44 percent of employers will reduce their current payroll and/or hire fewer employees.

The Chair of the Aurora Chamber Board supports the recommendation from OCC that local businesses strongly urge the government to revise its definition of "comparable" workplace pension plans. "There are other options for retirement savings," concurs Patricia Poulin-Ulbricht, "that need to be encouraged, but a plan that is a burden to small business is not the answer."

A Sunday, March 8 Newmarket Era story features reactions from The Newmarket and Aurora chambers of commerce to the current, proposed ORPP format.

If you would like additional information, the OCC and the Certified General Accountants of Ontario (CGA Ontario) partnered to consult with employers on these proposals. Read the report on this consultation that will provide you with additional information.

The Ontario Government has a document available on-line entitled Ontario Retirement Plan:Key Design Questions.


MOBILE FRIENDLY WEBSITES: NOT HAVING ONE COULD HAVE A HUGE IMPACT ON YOUR BUSINESS 

Did you know that effective April 21, 2015, Google will begin using a new algorithm to exclude websites that are not designed to be "mobile friendly". This will have significant impact on mobile searches worldwide just as these are predicted to surpass desktop searches in 2015. The Aurora Chamber of Commerce is doing research through one of its members and will have ongoing updates. Watch for them!


Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262 Ext. 33

Thursday, February 12, 2015

Aurora Chamber Updates from Judy Marshall, CEO - February 2015

ONTARIO RETIREMENT PENSION PLAN - PART ONE

There has been a lot of discussion at local and provincial chambers about the proposed Ontario Retirement Pension Plan (ORPP) introduced by the Ontario government in December 2014, with plans to establish it in 2017. Both employers and employees will be required to contribute 1.9 percent of wages to a maximum of $90,000 unless they have a “comparable plan” in place. A “comparable plan” has not been defined. This is concern for some of the Chamber’s membership, especially those involved with financial planning or members who are already contributing to a workplace savings plan. Contributions by the employer and employee would be mandatory and would be in addition to the Canadian Pension Plan (CPP) premiums.

The government will also introduce legislation on Pooled Registered Pension Plans (PRPPs) in 2014. These are a new form of tax-assisted individual retirement plans for workers without employer-sponsored pension plans.

The Ontario Chamber of Commerce (OCC) conducted a survey and found that 72 percent of members feel that pension reform should be a provincial priority and 86 percent of members supported PRPPs that would be managed by regulated financial service providers. Only 23 percent said they could afford additional employers premiums.

If you would like additional information, the OCC and the Certified General Accountants of Ontario (CGA Ontario) partnered to consult with employers on these proposals. Read the report on this consultation that will provide you with additional information.

The Ontario Government has a document available on-line entitled Ontario Retirement Plan:Key Design Questions.

The Aurora Chamber is concerned about the impact the ORPP could have on small business. What do you think?

CHAMBER CONNECTION MAGAZINE
Watch for a big change coming with the spring 2015 issue. We would really appreciate your feedback. Some adverting is still available in this issue. Please contact Lorie Butkus-Hill at 905-727-7262 Ext. 22 or l.butkushill@aurorachamber.on.ca for amazing Annual Value Package deals.

THE CYCLE OF CHANGE
As a membership association, the Chamber is always looking for new ways to provide you, the members with value-added services and supports. Plans are being made to increase the educational opportunities to help you become an even better employee or employer. For example, late last year we met with a human resources firm that will be offering workshops this spring and fall to cover topics such as employee retention, conflict resolution, employment laws related to hiring and releasing staff, Ontario mandatory health and safety training and other subjects as identified by members. Do you have a topic related to human resources that you would like to learn more about? Let us know and we will try our best to fit them in.


The Chamber recently consulted with a small group of members to ask for their input and advice and to brainstorm ideas. The Chamber has been sending reports back to this group and will send the final report to all members in early March with a request for your input. We will listen and react to as many ideas as we can over the next few years. This is important information for the Chamber board and staff as we plan for the next few years and well into the future. We need your help!

Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262 Ext. 33

Monday, December 8, 2014

Aurora Chamber Updates from Judy Marshall, CEO - December 2014

NETWORKING – THE KEY TO BUILDING RELATIONSHIPS

Many of our members tell us that networking is a big part of their marketing plan. That’s a good thing as the Aurora Chamber of Commerce provides many opportunities to do just that! Networking has to be more than the shake of a hand and your name and information about your business. It’s a continuous stream, once the first contact is made.

A recent article on networking published in the Small Business Section of the Toronto Star begins by saying: “If the thought of working a room makes you work up a sweat, you’re far from alone.” I know that when I attend an event, where I don’t know anyone and want to make an impression, it takes me a few minutes to enter the room and tell myself I can do this. I do it because it is my job to constantly be “on,” make a good impression and speak to people about the value of the Chamber. I find it easier to walk into a room where I know someone, perhaps, a Chamber event, but it is never easy.

I am like 20 percent of people who are born with a natural tendency to be shy, according to research published in the journal Social Cognitive and Affective Neuroscience. For those who know me, you are likely thinking, “She isn't shy!” because I show an aura of confidence. I fool others, but not myself.

In the article the author refers to Donna Messer, a networking guru who says, “love it or hate it, making those key relationships is crucial to starting and sustaining a small business.” I agree.

Let’s talk about technique.

One of the skills I struggle with the most is effective listening. Usually I am nervous, so rather than listening, I get the first part of the conversation and start thinking about how I am going to respond. Wrong!!!

Here are some tips I learned about listening from my college days – many years ago – that I have to constantly remind myself to do:
  • Pay Attention
    • Concentrate on what is being said, rather than what you will say when it is your turn.
    • Ignore what is going on around you; look at the speaker directly.
    • Give the speaker your undivided attention, and acknowledge the message.
  • Show That You're Listening
    • Use your own body language and gestures to convey your attention.
    • Nod occasionally.
    • Smile and use other facial expressions.
    • Note your posture and make sure it is open and inviting.
  • Provide Feedback
    • As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions.
    • Ask questions to clarify certain points. "What do you mean when you say?" "Is this what you mean?"
    • Summarize the speaker's comments periodically. 

Networking isn't about collecting cards; it’s about exchanging information with people who really need what you have to offer. It’s about connecting with people and following up with the key people you met. Remember, it is better to have a diverse network than a large one.

Use your business card as a connecting piece. Stay organized when you are distributing them. Use one pocket for collecting them and one pocket for distributing. You shake with your right hand so once you receive the cards put them in your right pocket and put your cards in your left pocket. I always try to add a note to as many cards as possible immediately after the event to remind me who the person was or what we spoke about. This will remind me what to say in an email or personal note when I follow up. This is so important when developing a relationship! It will take time for people to build confidence in you and you need to invest in building relationships.

Final advice – be yourself, smile and work on a solid handshake!

Networking is hard work but . . . we have to do it and practice doesn't always mean the next event will be easier, but the skills will develop the more you participate.

WELCOMING NEW PEOPLE

There are some members who join the Chamber and immediately get involved. Then there are others who may feel unsure about what to do and feel uncomfortable walking into an event where there are only strangers. Helping new members feel welcome is everyone’s job – staff, board and other members.

Making a new member feel welcome is the first step in retaining them. Their first year is the best opportunity we have to lay the foundation for long-term loyalty. It is also the year that many members are likely to leave because they don’t feel welcomed and therefore have the perception that their membership is of little value. We hear often that people don’t continue with their membership because: they don’t feel welcome; there are too many cliques and they felt uncomfortable approaching the groups. There are some that say they came to an event, stood by themselves and went unnoticed.  

This is no one’s fault. It is absolutely natural that we want to surround ourselves with friends or people who are in the same line of work. However, inviting someone to join you is like an adventure. You get an opportunity to meet someone new and learn something new. Once they connect with others or get involved, they feel like they have joined a community.

We like Chamber members! We like to watch them grow and prosper and lean on each other when times are tough. We want to build an organization where everyone feels welcome. Sure we will lose members for various reasons and it is the staff’s job to find out why they left. They can help us make changes and even recruit new members.

How do you know someone is new? Watch for name tags with a blue ribbon that says, “New Member.” Introduce yourself and welcome them into your group so we can build a community with common goals.

THINK LOCAL FIRST!

When preparing for the Holidays, remember to visit stores right here in Aurora and use services like local caterers, florists, cleaners, and restaurants. Take these important steps to continue to support our local businesses, our local economy, and our friends and neighbors.

Wishing you and your family time to create wonderful memories over the Holidays and a New Year full of peace, health and happiness.




Please note, the Aurora Chamber of Commerce office will be closed for the Holidays on December 24, 2014 and will re-open on January 5, 2015. 

Best wishes for continued success in 2015!

Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262

Monday, November 10, 2014

Aurora Chamber Updates from Judy Marshall, CEO - November 2014

FINANCIALLY SPEAKING…
A follow-up to the Aurora Chamber's Annual General Meeting (AGM)

This article is long, but for those members who attended the AGM and had questions related to the financial statements, it is worth the read.

At the Aurora Chamber’s AGM held October 9, the financial statements as at June 30, 2014 (the Chamber’s 2013-2014 fiscal year-end), showed a deficit. Not many people heard the auditor say that the Chamber, despite the deficit, was financially sound. Few Ontario Chambers have a building that is mortgage free and a substantial amount of money set aside in reserve for emergencies or unplanned/unbudgeted expenses ($256,000 reported as at June 30, 2014). The Aurora Chamber is financially sound, but there is a lot of work that will have to take place over the next few years to ensure the legacy survives.

Budgeting 

Budgeting for most businesses, including non-profit organizations, involves a review of the priorities as set out in the strategic plan. Then, a review of issues that could affect the bottom line takes place, including membership renewal, sponsorship, event revenue, funds raised through non-membership revenue, and of course, all expenses related to achieving goals of the organization, plus salaries and the related expenses of operating a business. Best practice is to review the financial statements for at least three previous years before developing the current year’s budget. Finally, there is risk management, a review of the “what ifs” or what would the outcome be if . . .

The Chamber’s budget and financial status is reviewed monthly by me, a Finance Committee and the Board of Directors. Variances are expected in most budgeted areas, as it is rare that the assumptions made during the budgeting process become reality. This is due to unexpected economic trends that affect revenue streams for funders and sponsors, which directly influences the organization’s bottom line. And, there is always the potential for unforeseen circumstances that could affect events, such as “weather” and other challenges.

Even with an education directly related to the non-profit world, it was only after asking professors and auditors very basic questions that I began to truly understand and analyze financial statements. Possessing an ability to effectively navigate organizational finances is a good thing, as throughout my career I have been responsible for budgets ranging from the high millions to one million dollars and less.

Since arriving at the Chamber, a lot of changes have been made in how the financial aspects of the organization are handled and reported. I will clearly state that there were absolutely no questions about how funds were spent or the honesty and credibility of those in charge.

Review of Year-End 2011

The receivables (uncollected funds or funds owed by customers) were high, based on the Chamber’s annual budget. At some point, if outstanding invoices are unlikely to be paid (especially when they go back years) and if steps have been taken to obtain payment without success, they have to be written off. The Board accepted the first ‘hit’ in the 2010-2011 (year ending June 30, 2011).

That same year, revenue for the business directory collected in 2011 was deferred to the following year as the distribution date was changed. The Chamber reported an $18,545 deficit. It was a paper deficit to resolve outstanding issues. Financial policies and procedures were put into place for receivables.

Review of Year-End 2012

By the end of the 2012 fiscal year, revenue had grown by almost $90,000; there was a positive balance at year end.

Review of Year-End 2013

Yet another challenge . . . I have always struggled with the word ‘amortization’ that appears on most, if not all, financial statements. It is hard to understand, but is understandable! Amortization or the depreciation of assets is a non-cash deduction of owning business assets such as the building, parking lot, computers, desks and office furniture, etc. It is a non-cash expense that reduces the value of assets over time.

This also was the year Microsoft made major changes to its operating system and new computers had to be purchased. There was a $9,215 deficit due to a strategic planning session that was not budgeted. Amortization and the write off of computer equipment equalled $27,659, both non-cash items. The deficit was $36,874.

Review of Year-End 2014

This is the year end reported at the AGM held on October 9, 2014. There was a cash loss of $12,028 and amortization of assets at $24,416 for an overall loss of $36,444. The cash loss ($12,028) was due to lower than expected revenue from an event and unbudgeted staff training. However, even though revenue was down by $43,071 compared to 2013, overall expenses were also down by $40,258. The Chamber actually did very well with cost containment.

Staff Salaries

There was a question at the AGM related to staff salaries and why this expense was so high. My response is that salaries and staff benefits are a cost of doing business. After reviewing the results of a salary survey from other chambers, in many cases salaries of this Chamber are lower than others in Ontario. The staff at the Chamber is dedicated and talented. There is a cost for that!

FUTURE CHALLENGES

There are two major financial challenges for the Chamber during this fiscal year, July 1, 2014 - June 30, 2015.
  1. Moving the Home Show from the Aurora Community Centre to the Stronach Aurora Recreational Centre (SARC). We have agreed to the move to keep the Aurora Tigers Hockey Team here. We have estimated that there will be at least $20,000 in additional expenses related to:
    • Lack of parking at the SARC: Exhibitors will be moved to off-site parking.  A van or bus will be operating continuously during the hours of the show to an off-site parking lot.
    • Traffic control: Police officers will be needed to direct traffic to and from Wellington Street.
    • Increased advertising for the new location.
    • Increased electrical, setup and layout expenses.
    • Increased staff time, which is not calculated in the $20,000.

      It's a brand new show!

  2. Changes to the Current Value Assessment of the Town’s property where the Chamber office is located, as determined by the Municipal Property Assessment Corporation (MPAC). Property taxes have increased for the taxation years 2012, 2013 and 2014, resulting in an unexpected expense of over $13,000. Steps are being taken to appeal MPAC’s decision. 
NEW REPORT FROM THE ONTARIO CHAMBER OF COMMERCE:
A Straightforward Guide to Ontario’s Debt and Deficit

This latest report from the Ontario Chamber of Commerce (OCC) begs the question: Should Ontarians be concerned about the province’s fiscal situation?

Read How Bad Is It? What Do We Do About It? to learn more about Ontario’s fiscal situation and the steps the government can take to return itself to a path of fiscal sustainability.

LET US NEVER FORGET

This past weekend, on Remembrance Sunday, I laid a wreath on behalf of the Aurora Chamber of Commerce at the cenotaph. I beg everyone to remember those who served and those who lost their lives to give us the freedom that we have today.

Sometimes war doesn’t seem real until you see the motorcade escorting slain soldiers on the Highway of Heroes or view the tragedy as two soldiers are killed in Ontario – Corporal Nathan Cirillo and Warrant Officer Patrice Vincent. Both acts appear to have been deliberate by men who were recently drawn to Islamic extremism. On this Remembrance Sunday security in Britain was increased to protect against a terrorist plot that may have involved an attack on the Queen. 

Will life ever be the same again?

Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262

Thursday, May 29, 2014

Aurora Chamber Updates from Judy Marshall, CEO - May & June 2014

ONTARIO ELECTIONS – THURSDAY, JUNE 12, 2014

Please ensure you vote in the upcoming provincial election. Elections Ontario has an excellent website with valuable information: www.wemakevotingeasy.ca.

The Ontario Chamber of Commerce (OCC) has published a booklet titled Ontario Election 2014 Business Priorities. In the preamble, the OCC states: “. . . the provincial government must focus on creating a business climate that is conducive to investment and growth.”  In order to restore Ontario’s competitiveness in the global economy they recommend (in consultation with the provincial chambers) the following:

·         Tackle the debt and deficit
·         Create a better business climate
·         Invest in critical infrastructure
·         Build a 21st Century workforce

The publication can be accessed from the OCC’s home page at www.occ.ca. Update: Political Party Leaders have responded to the Ontario Election 2014 Business Priorities. You can read their response here.  

ONTARIO CHAMBER OF COMMERCE

The OCC is preparing resolutions to be presented at the Canadian Chamber of Commerce Annual General Meeting (AGM) that will be held in September 2014. Their objective is to support resolutions submitted by Ontario Chambers and to ensure support for resolutions that will affect all Canadian businesses.

OCC POLICY COMPENDIUM NOW AVAILABLE  

The 2014-2017 OCC Policy Compendium is now available. It includes 34 new resolutions that were approved at the Ontario Chamber’s recent AGM, with the exception of two resolutions that have been directed to the Board of Directors for review. 

2014 AURORA CHAMBER HOME SHOW

I feel like the Aurora Chamber Home Show was months ago rather than six weeks ago! It was a great success because of the dedication of so many incredible volunteers and exhibitors. We would also like to thank the staff at the Community Centre. They are absolutely amazing and always available to help out. Thank you very much.

The attendance was down this year due to the wonderful weather, devastating fire at the United Church on Yonge Street and an incident Saturday evening that closed Leslie Street. However, feedback from many exhibitors said it was one of the best shows of the season, as they met with quality “shoppers” rather than a large quantity of indifferent attendees.

During the Show, the Chamber collected donations for the Aurora United Church. Over $1,000 has been sent to the Church to assist with their re-building project. Thank you very much Aurora!

19th ANNUAL AURORA CHAMBER STREET FESTIVAL:
Sunday, June 1, 2014



Please join us THIS SUNDAY, June 1, for the Street Festival on Yonge Street in Aurora (between Wellington and Murray) from 11 am to 5 pm. It is a fun-filled event featuring over 700 vendors, including food and entertainment. Parking and admission are free. The weather forecast predicts a warm, clear and sunny day. Bring your whole family!

33rd ANNUAL GOLF CLASSIC:
Thursday, June 12, 2014 at St. Andrew’s Valley Golf Club

There are still a couple of foursomes available for the Golf Classic. Please call the Chamber Office at 905-727-7262 or visit the website at www.aurorachamber.on.ca/golf-classic for further information. Hole sponsors are always welcomed and appreciated ($500 for a single hole sponsorship and $250 for two sponsors at one hole). 



TOASTMASTERS

Information about the Aurora Chamber Toastmasters has been circulated to all members who indicated an interest. We have proposed two potential dates for the initial information session: Wednesday, June 18 or Thursday, June 19 at noon (bring your lunch), 5:30 pm or 7:00 pm. If you are interested in learning more about Toastmasters please contact me to be added to our participant list. We can arrange an alternate date or time for the information session if required, based on feedback. Contact Judy Marshall at the Chamber office at 905-727-7262 ext. 33 or j.marshall@aurorachamber.on.ca.

Toastmasters is a world leader in communication and leadership development. Participating in this program offers many benefits to people in all walks of life, throughout their whole lives. As a result of participating in Toastmasters, you will:

·         Increase your self-confidence
·         Become a better speaker
·         Become a better leader
·         Communicate more effectively

Members of Toastmasters learn communication skills by working through the Competent Communications manual, a series of 10 self-paced speaking assignments designed to provide the basic foundation for public speaking. Leadership skills are developed by working through the Competent Leadership manual and assuming various club positions with mentors to help you develop the required skills. The decision to become a member of a Toastmasters Club will, in my opinion, be one of the best decisions you will ever make in terms of personal and professional development. Joining was one of the best decisions I have ever made!

For help on making business presentations, please visit Toastmasters International at www.toastmasters.org. Click on Business Presentations (left side of the page – blue printing). 

DON’T FORGET:
Canada’s Anti-Spam Legislation (CASL) comes into force on July 1, 2014. 
ARE YOU PREPARED?

The Chamber is hosting a final CASL workshop at the end of June (date TBD), before the legislation takes effect. Please visit www.aurorachamber.on.ca/events for more information.

2014-2015 BUSINESS DIRECTORY

Aurora Chamber Business Directory
CALLING ALL CHAMBER MEMBERS: 
Update Your Directory Listing by July 1, 2014!
The 2014-2015 Aurora Chamber Business Directory will be circulated to every Aurora household, business, and Chamber member in September 2014 – a distribution of 20,000. It will also be available to the world online.

Login at www.aurorachamber.on.ca to update your company listing before July 1, 2014 to ensure the most accurate information is represented. Search for your company at www.aurorachamber.on.ca/business-directory to review your current listing and determine if changes are required. Please note that members are responsible for ensuring their listing is accurate.

DOES YOUR BUSINESS NEED A FULL YEAR OF EXPOSURE IN AURORA AND BEYOND?
Advertise in our cost-effective Business Directory! There are a variety of opportunities to suit every need. Contact Judy Marshall at 905-727-7262 or visit www.aurorachamber.on.ca/advertising-directory for more information. Don’t delay, promote your business today!

We are looking forward to seeing you really soon. Being involved is how you will benefit most from your membership.

Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262

Monday, April 7, 2014

Aurora Chamber Updates from Judy Marshall, CEO - April 2014

AURORA CHAMBER HOME SHOW

The best Home Show in York Region is almost ready to launch. By the time you read this, Jack Roeleveld of Jack’s Landscaping will be moving a huge tree onto the exhibitor’s floor as well as tons of stone. He is building the Feature Area, one of the main attractions of this annual show. On Tuesday, additional landscapers will be arriving to create even more delightful and relaxing outdoor havens.

I would like to acknowledge the very committed volunteer committee that pulls this very important event together every year. I would like to acknowledge Robin Taylor-Smith - Chair, Diane Buchanan, Janice Clements, George Hughes, Bob Ince, Brian North and Jack Roeleveld working with Sandra Watson, Events Manager for the Chamber. You are quite amazing. We couldn't do this without you.

There are volunteers in the background too who will be supervising the move-in on Thursday and the move-out Sunday evening as well as those working as the “parking patrol,” in the ticket booth and Aurora Chamber display. The Optimist Club volunteers are back again this year with the Pub & Grill, providing a relaxing escape from the show while preparing and serving great food and refreshments.

Make sure you attend this great show and don’t forget to tell your family, friends, co-workers, and neighbours. For more information about the show, please visit our website here.

COMMUNITY IMPROVEMENT PLAN FOR AURORA

A Promenade Community Improvement Plan (CIP) for the Aurora Promenade Area has been announced by the Town of Aurora. According to information released by The Town, the CIP Incentive programs were developed in consultation with the general public and local business and property owners. The CIP will promote private property investment in the Aurora Promenade to help achieve the vision and objectives of the area as outlined in the 2010 Town of Aurora Official Plan and Aurora Promenade Design Strategy.

A Community Improvement Plan (CIP) is a vehicle for facilitating revitalization and redevelopment efforts in a defined area(s). A CIP is a tool available to municipalities under Section 28 of the Planning Act that allows municipalities to establish grants, loans and other programs to encourage private sector investment in development and renovation projects which seek to improve areas in accordance with local goals and priorities.

Private property owners and businesses can take advantage of the financial incentive programs contained in CIPs to achieve a range of community improvement plans such as improving property façades and redeveloping property.

The Town announced the seven incentive programs contained in the CIP as:

1.       Façade and Signage Improvement Grant Program

2.      Building Restoration, Renovation and Improvement Program

3.      Development Charge Grant Program

4.      Tax-based Redevelopment Grant Program

5.      Heritage Property Tax Relief Program

6.      Environmental Site Assessment Grant Program

7.      Environmental Remediation Tax Assistance Program

Watch for further information. The Aurora Promenade Community Improvement Plan has been posted on The Town’s website.

THE AURORA CHAMBER BOARD OF DIRECTORS

The Aurora Chamber of Commerce has changed and over the next five to ten years there will be ongoing change. The Aurora Chamber Board of Directors has altered the way they operate and some members and staff have mentioned that these changes are difficult to understand. They are unless you have worked or volunteered on a board in the non-profit sector such as with a chamber of commerce.

I have worked in the non-profit and charity sector for over 30 years and, in that time, have seen the role of boards change, or perhaps a better word is, mature. Whether the board is one that is responsible for the day-to-day operations of the organization, or one that has hired a senior staff person and adopted a monitoring role of the work of that person, they have the same responsibilities in their governance or leading roles.

The term “governance” comes from the Greek word meaning “to steer,” as in steering a ship or a company’s strategy. In any non-profit (chamber of commerce) governance may be defined as the exercise of authority, direction and control of an organization in order to ensure that its purpose is achieved. A model of governance is a framework within which to organize the thoughts, activities, structure, and relationships of governing boards.

The Aurora Chamber Board has developed into a more strategically focused governance board; there has been a shift in culture. The Board has moved from “operating” the day-to-day business of the Chamber to ensuring that there is long-term stability and plans for the future. This doesn't mean board members never talk about current activities, or volunteer at events, chair committees or ask where they can help out. They do that but spend much of their time with the following:

·         reviewing possible risks to the Chamber (What would happen if . . .) and how these risks could be resolved;

·         succession planning for the board and the Chief Executive Officer (CEO);

·         financial forecasting and monitoring;

·         policy development and ongoing review of these policies so the next generation of leaders have a path to follow;

·         developing terms of reference and setting achievable goals for committees;

·         annually reviewing by-laws;

·         reviewing the strategic, marketing and communication plans and monitoring the achievements;

·         developing relationships in the community and supporting the work of the organization and decisions of the board;

·         advocating to all levels of government on issues that affect the membership;

·         evaluating, monitoring and providing counsel to the CEO while holding that person responsible for managing all aspects of the organization within the Board’s defined policy.

The Board of Directors don’t lose power when their role is clearly defined rather, the CEO and the Board become partners in achieving what is best for the members and the organization.

What has really changed is the committee structure. The board has three committees in place – finance, governance and marketing and membership services committees. These committees help the board do their work. Other committees are operational such as those in place for the Home Show, Business Achievement Awards, and the Annual Golf Classic which help the organization accomplish their goals. If board members serve on one of the working or organizational committees, it is vital for them to recognize that they are not serving as a member of the board, but as a volunteer at the request of the CEO. Board committees provide monthly written reports and the activities of the operational committees are reported to the Board through the CEO’s reports.

There is a strong annual orientation in place for the board and educational sessions as well as ongoing monitoring of their meetings and activities. There is also an annual evaluation of the CEO to ensure delegated tasks and authorities meet board policies. The best practice is to do a full evaluation annually for the first three years of employment and move to every two, sometimes three years thereafter.

For this and every non-profit to respond to the challenges of the 21st century, good governance will entail ensuring their organizations don’t stand still, that they remain relevant and sustainable. According to the Canadian Society of Association Executives (CSAE), “Boards are responsible for the ‘life’ of an organization – their greatest legacy in the next decade will be to forge sustainable strategies and to help organizations transition.”

GOING FORWARD . . .

Look for another update next month and then a magazine, Chamber Connection, in June. We will send periodic updates over the summer months and will have another magazine delivered to you by mid-September.


Judy Marshall, CEO
Aurora Chamber of Commerce
905-727-7262